Privacy Policy

At WickChick Soy Candles (https://wickchicksoycandles.com), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our website.

This policy complies with applicable privacy laws, including the New York Privacy Act (NYPA), California Consumer Privacy Act (CCPA) (where applicable), and relevant aspects of the General Data Protection Regulation (GDPR) for international users.

1. Information We Collect

When you interact with our website, we may collect the following categories of information:

a. Personal Information

When you make a purchase, create an account, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number (optional)
  • Shipping & Billing Address
  • Payment Information (handled securely via third-party processors)

b. Non-Personal Information

We also collect non-identifiable information through cookies, such as:

  • Browser type
  • IP address
  • Referring pages
  • Time spent on site
  • Device type

2. How We Use Your Information

We use your information to:

  • Fulfill and manage purchases and orders
  • Provide customer service and support
  • Send order confirmations, tracking, and promotional emails
  • Improve website functionality and user experience
  • Comply with legal and regulatory requirements

We do not sell or rent your personal data to any third parties.

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

  • Recognize returning visitors
  • Track shopping cart activity
  • Analyze site usage and performance
  • Offer targeted advertising (with your consent)

You may manage or disable cookies through your browser settings. Disabling cookies may impact your user experience.

4. Third-Party Services

We use secure third-party services to process transactions and enhance our service. These include:

  • Shopify / WooCommerce / Stripe / PayPal (depending on your store setup)
  • Email marketing platforms like Mailchimp or Klaviyo
  • Analytics tools like Google Analytics

These third parties may access your data only to perform their specific tasks and are contractually bound to keep your information confidential.

5. Data Security

We take appropriate technical and organizational measures to protect your information. These include:

  • SSL encryption on all transactions
  • Secure servers and firewall protection
  • Restricted access to personal data

However, no system is 100% secure. We encourage you to keep your login credentials confidential.

6. Your Rights

Residents of New York and the United States:

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt-out of promotional emails at any time

To exercise your rights, please email us.

European Residents (GDPR):

If you are a resident of the European Economic Area, you have additional rights, including:

  • Right to data portability
  • Right to restrict or object to processing
  • Right to file a complaint with a data protection authority

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover we’ve collected such data, we will promptly delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. When we do, we will revise the “Last Updated” date at the top. We encourage you to review this page periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us:

WickChick Soy Candles
Email: kimfarrandphotography@gmail.com
Location: New York, United States
Website: https://wickchicksoycandles.com